Refund policy

We hope you enjoy the products purchased from Luvanta INC. This Refund & Return Policy explains how Luvanta INC (“we,” “us,” or “our”) handles returns, refunds, replacements, and related requests for orders placed through our Website.

Scope

This Policy applies to purchases made directly through our official Website and delivered within the United States.

Our store offers a broad selection of children’s toys, including baby and toddler toys, educational toys, musical toys, pretend-play sets, wooden toys, puzzles, plush toys, activity toys, bath toys, outdoor toys, ride-on toys, and related play products.

Return Window

Unless otherwise stated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after the 30-day return period may be rejected, except where otherwise required by applicable law.

Conditions for Returns

To qualify for a return and refund:

The product must be unused, clean, and in its original condition.
The product must not show signs of play, assembly, washing, outdoor use, water exposure, or improper handling.
All original packaging, labels, manuals, accessories, parts, batteries where included, inserts, and protective materials must be returned.
You must provide proof of purchase, such as an order confirmation, receipt, or order number.

We may refuse a return or issue only a partial refund if the returned product:

Shows signs of use, wear, stains, scratches, dents, odors, pet hair, water damage, or dirt
Has been assembled, washed, modified, painted, cut, or altered
Is missing parts, accessories, manuals, packaging, or safety information
Has damaged electronic components, battery compartments, wheels, connectors, or moving parts
Is returned in a condition that makes it unsuitable for resale

Children’s Toy Return Requirements

Products must be returned complete and in safe, resalable condition.

Toys containing multiple pieces must include all pieces, accessories, figures, cards, blocks, tools, connectors, fasteners, and other components originally supplied.

Products requiring assembly must not have been assembled or used unless the return is related to a confirmed defect or incorrect item.

Ride-on toys, outdoor toys, sports toys, water-play products, and large playsets must not show signs of outdoor use, wheel wear, dirt, water exposure, or damage caused during assembly.

Electronic and musical toys must include all original parts, controls, cables, instructions, and accessories. Damage caused by incorrect batteries, leaking batteries, water exposure, improper charging, or unauthorized adapters is not considered a product defect.

Hygiene-Sensitive Products

For hygiene and safety reasons, certain products may be subject to additional return restrictions after their packaging has been opened.

These products may include:

Teething toys
Bath toys
Plush toys and fabric toys
Baby rattles and sensory toys
Products intended for close contact with a child’s mouth, face, or skin

Opened or used hygiene-sensitive products may not be eligible for return unless they arrive damaged, defective, or materially different from what was ordered.

Any product-specific return restriction will be stated on the product page where applicable.

Customized and Final Sale Items

Customized, personalized, made-to-order, or special-request products are not eligible for return or refund unless they arrive damaged, defective, or materially different from the confirmed order.

Products marked as “Final Sale,” “Non-returnable,” or “Clearance” are generally not eligible for return or refund unless they arrive damaged or defective, or unless otherwise required by applicable law.

Contact Us Before Returning an Item

We work with different warehouses, fulfillment partners, and logistics providers. The correct return address may vary depending on the product and order.

Do not return products to our company address or to the address printed on the shipping package without prior approval.

Before returning an item, contact our support team within the applicable return period:

Email: hello@luvantatoys.com
Phone: +1 (303) 508-5039

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return
Photos or videos where relevant

If your return request is approved, we will provide the correct return warehouse address and any required instructions, return authorization, or reference number.

Returns sent without approval, sent to an incorrect address, or sent without the required information may not be accepted or refunded.

Return Shipping Costs

If the return is caused by our error, such as receiving the wrong product or a confirmed defective item, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the supporting evidence.

If the return is for a personal reason, including:

Changing your mind
Ordering the wrong product
Choosing the wrong color, style, or version
Purchasing an item that is not suitable for the intended child
No longer needing the product

You are responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless the return was caused by our error or otherwise required by law.

We recommend using a tracked shipping service. We are not responsible for return packages lost or damaged before reaching the approved return location.

Damaged, Defective, Incorrect, or Incomplete Products

If your order arrives damaged, defective, incorrect, or missing parts, please contact us within 7 calendar days of delivery.

Please provide:

Your order number
Clear photos of the product received
Clear photos of the outer shipping package
Clear photos of the inner packaging
Photos or videos showing the damaged or defective area
Photos of any missing, broken, or incorrect components
A brief description of the issue

Do not discard the product, packaging, manuals, accessories, or damaged parts until the request has been reviewed. These materials may be required for inspection or a shipping claim.

After reviewing the information, we may offer:

Replacement parts
A replacement product
A partial refund
A full refund
Another appropriate resolution

The available resolution may depend on the type of issue, product condition, available inventory, and applicable law.

Missing Parts

If a toy arrives with missing parts, please contact us before returning the entire product.

Where practical, we may provide the missing component or replacement part instead of requiring a full return.

Please provide clear photos of the product, packaging, included parts, and product label so that we can identify the correct component.

Refund Process

Once an approved return is received, we will inspect the product and notify you whether the refund has been approved, partially approved, or rejected.

Approved refunds will be issued to the original payment method used for the order.

Please allow approximately 7–14 business days for the refund to appear after it has been processed. The actual posting time depends on your bank, card issuer, or payment provider.

Shipping fees, gift wrapping charges, expedited shipping fees, and other service charges are generally non-refundable unless the return was caused by our error.

Partial Refunds

A partial refund may be issued where permitted if the returned product:

Shows minor signs of use or handling
Is missing packaging, manuals, accessories, or components
Has been assembled or partially assembled
Requires cleaning, inspection, repackaging, or replacement parts
Has been damaged after delivery
Is otherwise not returned in its original condition

The amount deducted will depend on the product’s condition and the reduction in its resale value.

Exchanges

We do not currently offer direct exchanges.

To purchase a different product, color, style, or version, return the original item in accordance with this Policy and place a new order through our Website.

Order Cancellations

We may be able to cancel an order before it enters processing or is handed to the carrier. Once an order has been processed or shipped, it may need to be handled as a return.

Customized, personalized, and made-to-order products may not be canceled once production or preparation has started.

Gift Orders

Refunds for gift orders will generally be issued to the original payment method used to place the order.

We normally cannot issue a cash refund or direct refund to the gift recipient unless required by law or specifically approved by our support team.

Product Use and Safety

Our products are intended for normal household play and recreational use unless otherwise stated on the product page.

Parents, guardians, and caregivers are responsible for:

Reviewing the recommended age range
Reading all instructions and warnings
Providing appropriate adult supervision
Completing required assembly correctly
Removing packaging materials before use
Checking products regularly for wear, loose parts, or damage
Ensuring the product is used only for its intended purpose

We are not responsible for damage, injury, or loss caused by misuse, improper assembly, lack of supervision, unauthorized modification, normal wear and tear, use outside the recommended age range, or failure to follow instructions and warnings.

Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes in our products, operations, fulfillment arrangements, or legal requirements.

The latest version will be posted on our Website with an updated “Last Updated” date.

Contact Information

For questions about returns, refunds, damaged products, or missing parts, please contact us:

Luvanta INC
Address: 1501 South Greeley Hwy Ste C1098, Cheyenne, WY 82007, United States
Phone: +1 (303) 508-5039
Email: hello@luvantatoys.com